END USER
How can I cancel my subscription?
- Subscriptions purchased on our website with a credit card are managed by Zotlo. If you wish to cancel a subscription you started this way, go to dashboard.zotlo.com. After you log in to your account by selecting "Continue with email", you can cancel your subscription. When you log in to the panel, you need to use the information you use in your MoovBuddy account.
- Subscriptions purchased through App Store are managed by Apple. If you wish to cancel a subscription that you started this way, open the "Settings" application on your device and tap on your name. On this page, you can manage your MoovBuddy subscription by tapping "Subscriptions" and you can cancel by tapping "Cancel Subscription"
- Subscriptions purchased through Google Play Store are managed by Google. If you wish to cancel a subscription that you started this way, open the "Play Store" application on your device. After you tap on your profile picture, you can unsubscribe from the Payments and Subscriptions>Subscriptions page.
I purchased a subscription, but I cannot use it.
- If you cannot use your subscription even though you started it with a credit card, please make sure you select the option "Activate Subscription".
- First, click on the “Already have an account?” button for your subscription you started using your credit card on our website. Then, you can use your MoovBuddy Premium account by clicking the “Activate Subscription” button.
I want to request a refund for my subscription.
- You cannot get a retroactive refund for your MoovBuddy subscription; however, it is possible that you prevent renewal by cancelling your subscription. After you cancel your subscription, you can continue enjoying the benefits of your MoovBuddy Premium package during the time period you paid for.
- For subscriptions purchased through Apple Store account; go to reportaproblem.apple.com. Sign in with your Apple ID and password. Tap or click: "I'd like to.". Choose "Request a refund". Choose the reason why you want a refund, then choose "Next". Choose the item or items that you bought, then choose "Submit".
- For subscriptions purchased through Google Play Store account; you can request a refund through https://support.google.com/googleplay/workflow/9813244?p=refund
I want to cancel my subscription.
- Subscriptions purchased on our website with a credit card are managed by Zotlo. If you wish to cancel a subscription you started this way, go to dashboard.zotlo.com. After you log in to your account by selecting ""Continue with email"", you can cancel your subscription. When you log in to the panel, you need to use the information you use in your MoovBuddy account.
- Subscriptions purchased through the App Store are managed by Apple. If you wish to cancel a subscription that you started this way, open the "Settings" application on your device and tap on your name. On this page, you can manage your MoovBuddy subscription by tapping "Subscriptions" and you can cancel by tapping "Cancel Subscription".
- Subscriptions purchased through the Google Play Store are managed by Google. If you wish to cancel a subscription that you started this way, open the "Play Store" application on your device. After you tap on your profile picture, you can unsubscribe from the Payments and Subscriptions>Subscriptions page.
How do I manage my subscription?
You can manage your subscription on the platform where you purchased it.
- For subscriptions started on our website: After you log in to your account by selecting "Continue with email" at https://dashboard.zotlo.com/, you can cancel your subscription.
- For subscriptions started on the App Store: After you log in to your account at https://support.apple.com/en-us/HT202039, you can manage your subscription by clicking the "Manage your subscriptions" button.
- For subscriptions started on Google Play: After you log in to your account at https://play.google.com/store/account/subscriptions, you can manage your subscription on the Subscriptions tab in the menu.